While I certainly do my best to ensure a fun and bug free experience, there are always some bugs that slip through the net.
Issues and bug reports can be reported in the Steam discussion forum or you can send a report directly to info@packgamesim.com.
When emailing a bug report please include as much of the below information as possible.
Descriptive Subject
Summarize your issue in the subject line of your email or forum post. This will help myself, and others interested in the forum, to see what the post is about.
Describe the Issue/Bug
Please provide all relevant details about the bug/issue that you are experiencing. If possible, include details on how to reproduce the issue so that I can see it in action. If I’m unable to reproduce the issue I may not be able to fix it as I can only fix what I can see.
System Information
Please include system information when sending a bug/issue report.
How To Get Your System Info
- Open the Steam Client
- Click System Information under the Help menu at the very top
Save Game
When to send a save game:
- Save game won’t load
- Issue appears immediately after save game has been loaded
- Unable to reach 100% on a specific level
Save Game Location:
Windows: %localappdata%/PACKGame/Saved/SaveGames
Each level is saved separately. You may include a specific save file for the level you are having issues with or you can send all the save files together.